Privacy Policy

Nexora English Academy International (“Nexora,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our students, prospective students, website visitors, parents or guardians, instructors, customers, and other individuals who interact with our Services.

This Privacy Policy explains how Nexora collects, uses, stores, protects, and shares personal information when you:

• Visit or use our website;
• Register for an account;
• Enroll in an online English course;
• Purchase or access our educational Services;
• Participate in online classes;
• Communicate with us;
• Submit forms or inquiries;
• Make or attempt to make a payment;
• Participate in assessments, workshops, or other educational activities; or
• Otherwise interact with Nexora.

This Privacy Policy should be read together with our Terms of Service and Refund & Cancellation Policy.

By using our website or Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, Nexora will obtain the appropriate consent.

Nexora English Academy International is an online English language education and training institution providing English-language learning programs to students and professionals in Ghana and internationally.

For personal information that Nexora determines the purposes and means of processing, Nexora may act as a data controller or equivalent responsible entity under applicable data-protection laws.

Where Nexora processes information on behalf of another organization under its documented instructions, Nexora may act as a data processor or equivalent service provider.

Our contact information is provided at the end of this Privacy Policy.

The information we collect depends on how you interact with Nexora.

3.1 Information You Provide Directly

You may provide information when you:

• Create an account;
• Complete an enrollment form;
• Register for a course;
• Contact us;
• Request information;
• Subscribe to communications;
• Participate in an assessment;
• Submit an assignment;
• Apply for a program;
• Request customer support; or
• Otherwise communicate with us.

This information may include:

• Full name;
• Email address;
• Telephone number;
• WhatsApp number, where provided;
• Country of residence;
• General location information;
• Date of birth or age where reasonably necessary;
• Educational background where relevant to a course;
• English-language proficiency information;
• Course preferences;
• Communication preferences;
• Information contained in messages or correspondence;
• Student identification or registration information; and
• Other information you voluntarily provide.

We only seek information that is reasonably relevant to the purposes for which it is collected.

When you purchase a Nexora course or Service, payment may be processed through third-party payment providers such as Paystack.

Depending on the payment method and applicable provider, transaction information may include:

• Transaction reference;
• Amount paid;
• Currency;
• Date and time of transaction;
• Course or Service purchased;
• Payment status;
• Customer name and contact information;
• Payment method;
• Limited transaction information; and
• Other information necessary to process, verify, reconcile, refund, or support a transaction.

Where payment is processed through a third-party payment provider, Nexora generally does not receive or store your complete card number or card security information.

Payment providers may independently process personal and payment information in accordance with their own privacy policies and applicable laws.

For example, Paystack states that when a customer transacts with a Paystack merchant, the merchant's own Privacy Policy governs the merchant's handling of the customer's information, while Paystack separately processes information necessary to provide payment services.

When you visit our website or use certain digital Services, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• General geographic location;
• Language preferences;
• Website pages visited;
• Date and time of access;
• Referring website;
• Interaction with website features;
• Device identifiers;
• Technical logs; and
• Other information reasonably necessary for website security, analytics, and functionality.

We may use cookies and similar technologies for purposes such as authentication, website functionality, analytics, security, and improving user experience.

Nexora may use cookies, pixels, tags, local storage, and similar technologies.

Cookies may help us:

• Keep our website functioning properly;
• Remember preferences;
• Understand how visitors use our website;
• Improve website performance;
• Protect against fraud and abuse;
• Measure the effectiveness of communications; and
• Improve our Services.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

Where third-party analytics or advertising technologies are used, their respective privacy policies may also apply.

Nexora may use personal information for the following purposes:

Education and Service Delivery

To:

• Register students;
• Process course enrollment;
• Provide online English classes;
• Deliver educational materials;
• Administer assessments;
• Monitor course participation;
• Provide student support;
• Communicate course schedules;
• Manage certificates where applicable; and
• Provide other educational Services requested by the Student.

Payments and Administration

To:

• Process and verify payments;
• Confirm enrollment;
• Issue receipts;
• Process refunds;
• Resolve payment issues;
• Maintain financial records;
• Prevent fraudulent transactions; and
• Reconcile transactions.

Communication

To:

• Respond to inquiries;
• Provide customer support;
• Send course-related notices;
• Communicate schedule changes;
• Provide important service announcements;
• Respond to complaints; and
• Communicate other information necessary to administer your relationship with Nexora.

Improvement and Analytics

To:

• Understand how Students use our Services;
• Improve our website;
• Improve educational programs;
• Evaluate course effectiveness;
• Analyze trends;
• Develop new Services; and
• Improve the overall Student experience.

Security and Fraud Prevention

To:

• Protect our website and systems;
• Detect and prevent fraud;
• Investigate suspicious activity;
• Protect Students and staff;
• Maintain platform security; and
• Enforce our Terms of Service.

Legal and Regulatory Compliance

To:

• Comply with applicable laws;
• Respond to lawful requests from competent authorities;
• Maintain required records;
• Establish, exercise, or defend legal claims;
• Resolve disputes; and
• Meet regulatory obligations.

Where applicable law requires us to identify a legal basis for processing personal information, Nexora may rely on one or more of the following:

Consent

Where you have voluntarily provided consent for a specific processing activity.

You may withdraw consent where legally permitted, although withdrawal does not affect processing that occurred lawfully before withdrawal.

Contractual Necessity

Where processing is necessary to provide a course, complete enrollment, process a transaction, or perform our contractual obligations to you.

Legal Obligation

Where processing is necessary to comply with an applicable legal or regulatory obligation.

Legitimate Interests

Where processing is reasonably necessary for legitimate business purposes, such as security, fraud prevention, service improvement, administration, and protecting our legal rights, provided that such interests do not override applicable privacy rights.

Protection of Rights and Safety

Where processing is necessary to protect individuals, prevent serious harm, investigate unlawful conduct, or protect the rights and security of Nexora or others.

The specific legal basis may vary depending on the nature of the information and the circumstances of processing.

Nexora does not sell personal information as a business practice.

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

Payment Providers

Payment service providers such as Paystack may process transaction and payment information to facilitate payments, refunds, fraud prevention, and related services.

Technology and Service Providers

We may use third-party providers for:

• Website hosting;
• Cloud storage;
• Learning platforms;
• Video conferencing;
• Email delivery;
• Customer support;
• Scheduling;
• Analytics;
• Cybersecurity;
• Software services; and
• Other operational functions.

These providers may process information on our behalf and should be contractually or legally required to handle information appropriately.

Instructors and Authorized Personnel

Relevant information may be made available to instructors, administrators, or authorized personnel where reasonably necessary to provide educational Services.

Professional Advisers

We may share information with lawyers, accountants, auditors, consultants, insurers, or other professional advisers where reasonably necessary.

Government and Regulatory Authorities

We may disclose personal information where required or permitted by applicable law, court order, regulatory requirement, or lawful governmental request.

Business Transfers

If Nexora undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Protection of Rights and Safety

We may disclose information where reasonably necessary to investigate fraud, protect individuals, enforce our agreements, or protect the rights, property, security, or operations of Nexora or others.

Nexora is an international online education provider and may use technology providers, cloud infrastructure, payment processors, communication platforms, or other service providers that operate in countries outside Ghana.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

Where personal information is transferred internationally, Nexora will take reasonable steps required by applicable law to ensure that appropriate safeguards are in place.

This may include:

• Contractual protections;
• Appropriate data-processing agreements;
• Security measures;
• Transfers to jurisdictions recognized as providing an adequate level of protection where applicable; or
• Other legally recognized safeguards.

Paystack's Ghana merchant terms expressly state that payment-related systems may involve processing or storage outside Ghana and require merchants to disclose this possibility and comply with applicable data-protection requirements.

Nexora takes reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Destruction;
• Alteration;
• Misuse; and
• Other unlawful or unauthorized processing.

Security measures may include appropriate access controls, authentication procedures, secure systems, restricted access, service-provider controls, and other safeguards appropriate to the nature of the information and the risks involved.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should therefore take reasonable steps to protect your account credentials and personal devices.

Nexora retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing educational Services;
• Maintaining student and transaction records;
• Meeting legal and regulatory obligations;
• Resolving disputes;
• Enforcing agreements;
• Preventing fraud; and
• Protecting our legitimate business interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably required, Nexora will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

Depending on your country of residence and applicable law, you may have rights concerning your personal information.

These may include:

• The right to be informed about how your information is processed;
• The right to request access to personal information;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of personal information in appropriate circumstances;
• The right to request restriction of certain processing;
• The right to object to certain processing;
• The right to withdraw consent where processing is based on consent;
• The right to data portability where applicable;
• The right to complain to a competent data-protection authority; and
• Other rights provided under applicable law.

These rights are not absolute and may be subject to legal limitations.

For example, Nexora may need to retain certain information to comply with legal obligations, resolve disputes, complete financial records, or protect legitimate rights.

To submit a privacy request, contact Nexora using the official contact information provided at the end of this Privacy Policy.

Your request should, where reasonably possible, include:

• Your full name;
• Email address associated with your Nexora account;
• Description of your request;
• Relevant course or account information; and
• Any other information reasonably necessary to verify your identity and process the request.

We may request additional information to verify that the person making the request is authorized to do so.

Nexora will respond within the period required by applicable law.

Where a request cannot be fulfilled, we will explain the reason where legally permitted.

Nexora's Services may be available to learners under the age of legal majority depending on the particular program.

Where a Student is a minor, enrollment and provision of Services should be undertaken with the involvement and appropriate consent of a parent, guardian, or other legally authorized adult where required by applicable law.

Nexora does not knowingly collect more personal information from children than is reasonably necessary to provide the applicable educational Service.

If you believe that a child has provided personal information to Nexora in circumstances where such collection was not appropriate, please contact us so that we can review the matter and take appropriate action.

Where permitted by applicable law, Nexora may send information about:

• New courses;
• Workshops;
• Promotions;
• Educational opportunities;
• Events;
• Academy updates; and
• Other relevant Services.

Where required, we will obtain consent before sending direct marketing communications.

You may opt out of marketing communications by using the unsubscribe mechanism included in the communication or by contacting Nexora.

Please note that opting out of marketing communications does not necessarily stop essential administrative communications relating to courses, payments, accounts, security, or other Services.

When you participate in an online class or educational activity, certain information may be visible to instructors or other participants, depending on the platform and class format.

For example, this may include:

• Your display name;
• Profile information;
• Audio;
• Video;
• Questions;
• Chat messages;
• Assignments; and
• Other information you voluntarily share during a class.

Students should avoid sharing sensitive personal information during online classes unless it is necessary for the educational activity.

Where classes are recorded, Nexora will provide appropriate notice and, where required by law, obtain the necessary consent.

Where Nexora records online classes or educational sessions, recordings may be used for legitimate educational, administrative, quality-assurance, or student-support purposes, subject to applicable law and any notice provided to participants.

Nexora will not use identifiable recordings for unrelated commercial purposes without an appropriate legal basis or consent where required.

Students must not independently record, reproduce, publish, or distribute Nexora classes or other students' participation without appropriate authorization.

Our website or communications may contain links to third-party websites, applications, platforms, or services.

These third parties operate independently from Nexora and may have their own privacy policies and terms.

Nexora is not responsible for the privacy practices of third-party websites or services that it does not own or control.

You should review the privacy policy of any third-party service before providing personal information to it.

Nexora may use Paystack to process payments.

When you make a payment through Paystack, Paystack may independently collect and process certain personal and transaction information necessary to provide payment services, comply with legal obligations, prevent fraud, and perform related functions.

Paystack's current Ghana documentation states that it generally processes personal data as a service provider or data processor when acting on behalf of merchants, and that customers of a Paystack merchant should refer to the merchant's privacy policy for the merchant's own privacy practices.

Nexora does not control Paystack's independent privacy practices. Please review Paystack's current Privacy & Cookie Policy for information about its processing activities.

Nexora may use analytics tools to understand website traffic, user behavior, course engagement, and the effectiveness of our digital Services.

Analytics information may include technical information, usage information, device information, and general interaction data.

Where applicable, analytics providers may process information under their own privacy policies.

Nexora will implement appropriate controls where required by applicable law.

We may process information to detect, prevent, investigate, and respond to:

• Fraud;
• Unauthorized transactions;
• Account abuse;
• Cybersecurity threats;
• Identity misuse;
• Payment disputes;
• Violations of our Terms of Service; and
• Other unlawful or harmful activities.

This may involve sharing relevant information with payment providers, technology providers, professional advisers, regulators, law-enforcement authorities, or other appropriate parties where legally permitted or required.

If Nexora becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and address the incident.

Where required by applicable law, we will notify affected individuals, regulators, or other relevant parties within the legally prescribed timeframe.

We will also take reasonable steps to prevent recurrence and improve our security controls where appropriate.

Nexora welcomes students from different countries and recognizes that privacy laws vary internationally.

If you are located outside Ghana, certain privacy rights may apply to you under the laws of your country or region.

Where applicable, Nexora will seek to respect mandatory privacy rights and requirements that apply to our processing of your personal information.

Nothing in this Privacy Policy is intended to remove or restrict mandatory privacy rights that cannot lawfully be excluded.

Nexora is committed to handling personal information responsibly and in accordance with applicable Ghanaian data-protection requirements.

The Ghana Data Protection Act, 2012 (Act 843) provides the legal framework for the protection and processing of personal data in Ghana.

Where applicable, Nexora will implement appropriate measures relating to transparency, lawful processing, security, data-subject rights, retention, and other requirements under applicable Ghanaian data-protection law.

Nexora may update this Privacy Policy from time to time to reflect:

• Changes in our Services;
• Changes in technology;
• Changes in business practices;
• Changes in applicable laws;
• Changes in our service providers; or
• Improvements to our privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the document.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how Nexora handles personal information, please contact us using the official contact information below.

• Website: nexoraenglishacademy.com
• Privacy Email: nexora1977englishacademy@gmail.com
• Telephone/WhatsApp: +233 53 156 9773
• Business Address: M11 – Tei Kpao Drive, Adenta Medina, Accra, Ghana
• Country: Ghana

When contacting us about personal information, please provide sufficient details for us to understand and respond to your request.

If you believe that your personal information has been handled unlawfully and you are unable to resolve the matter directly with Nexora, you may have the right to lodge a complaint with the relevant data-protection authority in your country or jurisdiction.

For matters falling under Ghanaian data-protection law, the relevant supervisory authority is the Data Protection Commission of Ghana.

Nothing in this Privacy Policy prevents you from exercising any statutory right to complain to a competent regulatory authority.

By using the Nexora website or Services, you acknowledge that you have had the opportunity to review this Privacy Policy.

Where applicable law requires consent for specific processing activities, Nexora will request that consent separately.

Your continued use of Nexora's Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.